Refund policy

At Okmoon, we want you to have a smooth shopping experience. If you are not satisfied with your purchase, you may request a refund under the conditions outlined below.

1. Refund Eligibility

You are eligible for a refund if:

  • The product is damaged, defective, or incorrect

  • The refund request is raised within 5 days from the date of delivery

  • The item is unused, unwashed, and returned in its original packaging with all tags intact

2. Non-Refundable Items

Refunds will not be issued for:

  • Damage caused due to misuse or negligence

  • Products returned after the 5-day refund window

  • Items purchased during sale, clearance, or promotional offers

  • Gift cards or free promotional items

3. How to Request a Refund

To initiate a refund:

  1. Email us at contact@okmoon.shop

  2. Share your Order ID, reason for refund, and clear images/videos of the product

  3. Our team will review your request within 2–3 business days

4. Refund Processing

  • Approved refunds will be credited to the original payment method

  • Refunds are processed within 5–10 business days after product inspection

  • Shipping and handling charges are non-refundable, unless the issue is from our side

5. Replacement Option

In eligible cases, we may offer a replacement instead of a refund, subject to product availability.

6. Order Cancellation

  • Orders can be cancelled before dispatch for a full refund

  • Once shipped, cancellation requests will be handled as refund/return requests

7. Contact Us

For any refund-related concerns, please contact us at:

📧 Email: contact@okmoon.shop